"Inbound customer support" example is out of sync
R
Ramanna Sathyanarayana
I started with https://docs.vapi.ai/quickstart/introduction
and picked up first example shown "Inbound customer support"
Unfortunately, it does not work if I follow the steps in the example.
In the example, it asks to create functions in Tools and asks to
add the csv files uploaded under "Knowledge Bases" section which does not exist under function tool, they are under Query Tool.
Apart from this, in the system prompt, it refers to three tools.
## Available Tools
- lookup_account→ verify customer identity using phone number
- get_balance→ returns current balance for verified account
- get_recent_transactions→ returns recent transaction history
However, in the step #5 Add tools to assistant
it only asks to add two of the three tools created.
-In the expanded accordion, add get_balance and get_recent_transactions tools.
I replaced function with Query, added all three tools, still this example is not working properly. It fails when I ask for transactions with message "It seems I'm unable to retrieve your transaction history. At the moment. Would you like me to transfer you to a human agent for further assistance?"
It is important to have working examples that are updated to reflect current implementation for developers coming into this platform.