Feature Requests

You've made 90% of the job by intergrating Gladia solaria transcriber model. Let's just add some configurations parameters, especially custom vocabulary : https://docs.gladia.io/chapters/live-stt/features#custom-vocabulary Custom vocabulary is a must have to compete with Deepgram nova. Custom spelling would be a nice to have.

Our VAPI implementation for a scientific conversational interview in German has the problem that the model does not always appropriately identify when to wait (e.g. when the user is thinking) or when to start speaking. Livekit Smart Endpointing might perhaps help. But the VAPI implementation is currently only available in English also though Livekit has recently been updated to support multi-language support. Could you perhaps include this multi-language support?

Thanks to one of your updates, we do not have to use Azure OpenAI anymore to use a LLM with European data residency and can select one with the API. This selected LLM, however, is only displayed in a small row above the cost information in the dashboard. The actual dropdown says "Select Model" instead of showing the correct LLM. It would be nice if you could fix this. Thanks :)

https://elevenlabs.io/docs/conversational-ai/legal/gdpr Could you please provide the possibility to get 11labs EU residency to VAPI users ? I suppose your relationship / consumption of 11labs would allow such deal on their side.

Add dual mode support for widgets Chat AND Voice Mode, not having to choose either of these.

use-case - say I want user to be placed on 'hold' or have them wait for a backend process. I do not want llm to respond or intearct with the user or the call during this time

Hello VAPI AI Team, I hope you’re doing well. I’m writing from Turkey, where we’ve been using VAPI AI for our call-center operations—and I must say, we’re very happy with its performance! In accordance with Turkey’s Personal Data Protection Law (KVKK), certain industries are required to keep customer call recordings within national borders to safeguard consumer rights. If we could localize VAPI AI so that all speech data and recordings remain on our own servers here in Turkey, it would enable us to continue serving those regulated sectors without compliance concerns. Is there a way to deploy or configure VAPI AI in an on-premise or Turkey-hosted environment? Any guidance on how we might achieve this localization would be greatly appreciated. Thank you in advance for your help, and I look forward to your response. Best regards,

Ok so I will be working with Vapi AI for ai call/ customer service agent for my business but bitrix24 isn't part of the list of crm I saw just zoho, hubspot, and some others but in this case I want to use bitrix24 crm or even any other CRM either public or sefhosted crm with vapi, how do I go about that

Implement the same objects as the assitantOverrides JSON for when using the API to start a call with a Workflow. I need to pass metadata when using workflowOverrides, I used to do this with Assistants, but when switching to workflows it is impossible.

Subject: Urgent Roadmap Request – EU-U.S. DPF Certification for Vapi / Superpowered Labs Inc. Hi Vapi-Team I want to raise an urgent request regarding certification under the EU-U.S. Data Privacy Framework (DPF). Given the legal environment in the EU, the absence of DPF certification imposes significant challenges for compliant operation of services like Vapi. While GDPR-compliant use without this certification is theoretically possible, in practice it forces EU companies to implement a complex and fragmented patchwork of technical and organizational safeguards. This not only creates serious operational overhead but also leaves room for legal uncertainty and exposure to risk, especially for data-intensive applications like real-time voice assistants. From the EU perspective, the current situation is increasingly untenable. The legal pressure on data processors and controllers has intensified and many EU-based companies are either holding back or introducing local workarounds that reduce functionality or increase costs. DPF certification would directly address this and massively lower the threshold for adoption. It would eliminate the need for additional safeguards, offer legal clarity and open the door much wider to the European market. I strongly urge you to prioritize DPF certification and clarify whether it is already on the roadmap. If not, it should be added as a critical compliance and market enablement step. Looking forward to your reply.