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Changelog

Follow up on the latest improvements and updates.

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new

improved

Dashboard Updates

Find Anything, Organize Everything

Search copy
  • Quick Search Anywhere
    – Press
    Cmd + K
    or click Search in the navbar to instantly find what you need.
  • Smarter Navigation
    – Use fuzzy search to quickly jump to the right page.
  • Customizable Navigation
    – Choose which pages appear in your
    Build
    and
    Observe
    sections.
  • Personalized Sidebar
    – Arrange sidebar items to match your workflow.

new

Chat

Session

Chat & Session Webhooks Are Here!

hooks
Webhook support now available for chat and session objects!
Chat Events:
  • chat.created - Triggered when a new chat is created
  • chat.deleted - Triggered when a chat is deleted
Session Events:
  • session.created - Triggered when a new session is created
  • session.updated - Triggered when a session is updated
  • session.deleted - Triggered when a session is deleted

new

Workflows

Tools

Assistants

Aliases Mapping

Frame 2
Users can use aliases to conveniently map response fields extracted from API Requests into Workflow variables.

improved

Workflows

Variable Extraction

Frame 1
Users can use extract variables from API responses via the API Request tool in Workflows and via Tools

new

Outbound

Launched Outbound Campaigns

image
  • Launch personalized outbound campaigns for post-service feedback and follow-up calls
  • Import recipient data via CSV for targeted outreach
  • Use your own provider phone numbers (e.g., Twilio) for outbound calls
  • Monitor campaign performance and access detailed call analytics