This would honestly be a strong addition for Vapi.

A lot of businesses, especially in healthcare, finance, legal, and insurance, already rely heavily on WhatsApp because of compliance logging, audit trails, and customer familiarity. SMS is limited in many regulated workflows, while WhatsApp conversations can be archived and managed much more cleanly.

Inbound WhatsApp chat + AI agents would open up:

• compliant support workflows

• lead qualification

• appointment handling

• multilingual customer service

• persistent conversation history

Especially for international clients, WhatsApp is often preferred over SMS entirely.

I’ve actually been exploring similar WhatsApp + AI automation workflows recently. Would you like me to share a few real world use cases where this could become a high value feature for Vapi users?