Hi there, hope you are doing well.

I wanted to ask a specific question regarding the tool function node created directly through the tool panel in the dashboard. I have created several functions up until now through VAPI, and all of them are working just fine with separate agents.

The problem is that when I decide to use the created tool in a workflow (that is supposed to send the call info to Make.com scenario), it does not trigger the function, even though the conversation was passed onto the function node. This problem occurred 3-4 days ago and none of the functions created inside the VAPI, used inside the workflow, have not worked since then. Before, it worked just fine. We also tried it on different accounts, and it doesn't work there either. The api call node, on the other hand, works well and sends the info to make.com scenario, but without the call info such as call ID, customer panel, etc.

I have all edges and conditions set well which allows the workflow to pass the conversation onto the tool function node. The function does not require any variable to be gathered, it is there with no variables (it is used just to gather call info). The function determines that either user is allowed (on the whitelist) or banned (on the blacklist) thanks to Make.com scenario and sends a response to the vapi system.

My question is what could be the problem, why it doesn't work.

Is it a problem on my side due to incorrect setup, or are you experiencing some problems on your side?

Thanks for the answer