Set a fallback if errors occur (especially concurrency) | Voters

Set a fallback if errors occur (especially concurrency)

complete

Will Bodewes

We've been running into some errors that don't appear on the VAPI platform but we have recordings of them from Twilio. It would be really helpful to have a fallback method for handling these errors (or even just getting reports of them so we know about concurrency errors, etc.).

July 2, 2024

Nikhil Gupta

marked this post as

complete

Yes, we have this.

Reports:

Whenever a call is not accepted, you get a
status-update
ended message with
inboundPhoneCallDebuggingArtifacts
Whenever a call is accepted, you still set the same message and can check the endedReason if call was successful or not.

Failure Behaviour:

When a call is not accepted, it's forwarded to
phoneNumber.fallbackDestination
When a call is accepted, we currently don't have a fallback because it should rarely fail after that.