Redirect call to assistant after forwarding
complete
A
Akin
In our setup, the AI voice assistant answers incoming calls and redirects them to the appropriate department/person. However, we’ve encountered an issue when calls are not answered by the assigned department/person.
Our question is: Is it possible within Vapi to manage such unanswered calls and return them to the assistant? Specifically, we would like the assistant to handle these unanswered calls by requesting to book a call with them and continuing with the existing assitant script.
To set up a call flow that returns the call to the assistant if it's not answered, we
'll need to follow these general steps:
- Define a Timeout: Set a timeout for how long the system should wait for the call to be answered by the forwarded number.
- Fallback Action: Configure a fallback action that triggers if the call is not answered within the specified timeout. This action will redirect the call back to the assistant.
- Assistant Handling: Once the call is returned to the assistant, you can program the assistant to continue with the script
Canny AI
Merged in a post:
Add a timeout variable to the transfer call. If the call is not answered by any destination within that time, it should return to VAPI.
M
Muhammad Tayyab
Add a timeout variable to the transfer call. If the call is not answered by any destination within that time, it should return to VAPI and resume the conversation, attempting to schedule a call or ask for a convenient time to call later.
S
Sahil Suman
complete
You can actually do it via https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio
Like, you will need to write some custom code for it, but you will be able to achieve your usecase with it.