Looks like transcriber can't hear the call
A
Aryan Agal
Can you add controls to increase the call volume? Some way to boost the incoming audio for the transcriber? We have noticed many times the transcriber can't transcribe the opposite caller - although we can somewhat understand what;s going on
We have tried better transcribers - but they don't fit our latency budget.
Background Denoising would help, but the volume is too low after that. Ideally we want to denoise and boost the volume by some factor.
A
Aryan Agal
I might add - it also seems to have worsened in the last few days (about a week) - things that used to be transcribed aren't transcribed anymore....
Even with the best transcriber out there for our usecase (11labs multilingual latest)