Environment:

Vapi Voice Agent Portal – Transfer Call Tool

Description:

When multiple numbers are configured under different departments using the Transfer Call Tool and assigned to a specific agent, the system does not respect the department selected during call transfer. Instead, Vapi always initiates the call to the first number configured, regardless of the department selection.

Steps to Reproduce:

1.Navigate to the Transfer Call Tool in the Vapi dashboard.

2.Add 2–3 contact numbers, each tagged under different departments (e.g., Sales, Support, Finance).

3.Attach the configured transfer options to a specific voice agent.

4.Trigger a transfer call from the agent to one of the departments (e.g., Support).

5.Observe which number Vapi dials.

Expected Result:

The call should be transferred to the number associated with the department selected at runtime.

Actual Result:

The call always goes to the first configured number in the Transfer Call Tool, ignoring the selected department.