As per your earlier instructions, we have added a dedicated number intended for Vapi to handle customer interactions. However, we're currently facing a routing issue.

When a customer directly calls this number, instead of the call being handled by the Vapi agent as expected, it is being immediately routed to GoTo, completely bypassing Vapi.

Our intended flow is as follows:

Customer calls the configured number.

The call should be processed first by the Vapi agent (for IVR, knowledge base interaction, etc.).

Only after agent processing, the call should be transferred to the respective department via GoTo.

This current behavior is blocking our production flow, as the Vapi agent is not getting triggered at all. Please assist us in ensuring that Vapi is the primary entry point for all inbound calls, and GoTo is only used for post-agent call transfers.

Looking forward to your urgent support to resolve this.